The Language of Work
A trainer tells how the -language of work- differs from communicating with friends and family. Clothing store employees discuss non-verbal communication. Employers tell how good employees act if there's a problem. Workers describe language associated with their jobs. Construction workers discuss communication between supervisors and employees. A cable installer talks about dealing with an angry customer. Workers consider feedback, writing down difficult things, and asking questions. Workers sum up communication skills needed to be successful on the job.