Supplying Information: Directions Forms and Charts
We follow a patient's paperwork throughout a hospital and see the importance of a particular form and the work of clerks in keeping it complete and accurate. A cable company employee tells how he learned the importance of keeping up with paperwork. Workers talk about using forms to organize their day and keep track of money and activities. Other workers talk about organizational strategies.
Download the Workforce Essential Skills Synopsis (pdf) or find out more about Workplace Essential Skills