Throughout the program, workers describe how they solve problems. A baker says he uses an -if/then- approach to problem solving, and describes a checklist he uses to find why something went wrong. Examples and methods are provided by the owner of a car repair shop, a worker at a paper plate plant, a pair of shippers, an animal care supervisor, a musician, and recording engineer. A worker says he used a diagram to figure out why paper plates were doubling up on him. Workers share how and why they estimate, and the foreman of a road crew describes the consequences of not estimating well.
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