Communicating with Customers | Online Video
EDUCATION
 

Communicating with Customers

Several different companies expect employees to deliver customer service and customer satisfaction. A customer service rep explains a -first call resolution- policy, allowing her to solve customer problems immediately. Workers explain how to find out what a customer wants listen. Hotel managers tell how a customer mistakenly thought the staff misplaced her suitcase, then complimented a worker on resolving the problem. Workers discuss difficult customers; customer service reps offer advice for good phone service.

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APT EDUCATION SPONSORS

For Fiscal Years 2016-2020. These educational programs and services of Alabama Public Television made possible by the generous support of the following contributors:

Community Events & Engagement
  • Books-A-Million, Young Heroes
  • Blue Cross/Blue Shield of Alabama, Be My Neighbor Day/Young Heroes
  • Brookmont Capital Management, Young Heroes
  • C. W. Daniel Charitable Trust, Young Heroes
  • Medical Properties Trust, Young Heroes
  • Fred Rogers Productions/PNC, Be My Neighbor Day
  • WNET-CPB, Sesame Street in Communities
General Support
  • Corporation for Public Broadcasting (CPB)
  • Public Broadcasting Services (PBS)
Learning Adventures
  • Alabama Bicentennial Commission
  • Alabama Humanities Foundation
    a state program of the National Endowment for the Humanities
  • Alabama State Council on the Arts
    a state program of the National Endowment for the Arts
  • American Graduate
    a program of the Corporation for Public Broadcasting
  • Daniel Foundation of Alabama
  • Malone Family Foundation
  • Robert Meyer Foundation
  • Sybil Smith Foundation
  • Troy Univiersity
  • U.S. Space & Rocket Center
  • Wells Fargo Foundation
Media Library
  • Corporation for Public Broadcasting, American Graduate
  • Corporation for Public Broadcasting, American Graduate, Getting To Work
PBS Kids Programs
  • Alabama Department of Human Resources
  • Alabama Power Company
  • Books-A-Million
  • Children’s of Alabama
  • HEAL Alabama
  • Medical Properties Trust
  • U.S. Space & Rocket Center
Professional Development for Educators
  • Community Foundation of South Alabama, PBS KIDS EdCamp
  • Sybil Smith Foundation, PBS KIDS EdCamp
Workforce Development
  • CAWACO, Career Forward
  • Southeast Alabama Works, Career Forward