Communicating with Co-Workers and Supervisors
Employees at a factory, a clinic, a drugstore, and a hotel discuss dealing with conflict. A human resources person describes an interviewing process and a test for communication skills. Hotel supervisors and employees discuss problem-solving techniques. Supervisor-worker teams at other sites describe the communication chain â€” how information flows from the supervisors to the workers and back again â€” and their working relationships.
Download the Workforce Essential Skills Synopsis (pdf) or find out more about Workplace Essential Skills