APT Passport Frequently Asked Questions
- What is APT Passport and how do I become eligible for it?
- How do I activate APT Passport?
- I forgot my Password for APT Passport!
- What devices can I use to access APT Passport?
- I have already donated this year at a level below $60. Can I make an additional gift to become eligible for Passport?
- I qualify for APT Passport, but when I use the member lookup I receive a message that my account is already in use. I still cannot access APT Passport. How do I solve this problem?
- If I do not have APT Passport, will I still be able to watch shows on pbs.org and aptv.org for free?
- I’m having technical problems viewing APT Passport videos. Who should I contact for help?
- I have a question that is not answered here
What is APT Passport and how do I become eligible for it?
APT Passport is a new benefit available with memberships of $60 and above that offers access to an extended library of PBS programs. Programs are available to view online or through streaming devices. The APT Passport library currently includes more than 2,750 episodes to watch, with new PBS programs being added weekly. The library features episodes from popular programs like American Experience, American Masters, Antiques Roadshow, Nature, NOVA and Masterpiece. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history and lifestyle programs — including a rotating selection of films from Ken Burns.
Passport Videos are marked by the blue compass.
If you would like to join APT with your support and become eligible for this new benefit, make your membership gift today.
If you’re already a member at the $60 level or above and have an email address on file with us, visit pbs.org/passport/lookup to locate your account.
Or, contact us to find out more about your eligibility and activation.
How do I activate APT Passport?
Eligible members can activate their account at pbs.org/passport using their activation code or by looking up their email address. If you’re already a member at the $60 level or above and have an email address on file with us, visit pbs.org/passport/lookup to locate your account.
If you don’t have your activation code and don’t have an email address on file, please contact us to request access.
After you have activated, you will be asked to log in at pbs.org by:
- Logging into your existing pbs.org account;
- Creating a new pbs.org account; or
- Connecting through another social media account, such as Facebook.
Whichever one you choose, you will use that account in the future to access APT Passport content, both in your web browser and on other streaming devices. You will not need to use your access code again after you have activated your account.
Not a member yet? Join APT with your support today by making your membership gift.
I forgot my Passport Password
Eligible members can reset their Passport password by visiting account.pbs.org/accounts/send-reset-password. You will need to enter the email address you used to donate or sign up for your passport account.
What devices can I use to access APT Passport?
APT Passport is available both online and through the PBS channels on Roku, Apple TV, Chromecast, Amazon Fire TV and the Amazon Fire Stick. For the latest information on supported devices, visit the Passport Help Page
Learn more about accessing APT Passport on the following common devices:
Amazon Fire TV or Stick
I have already donated this year at a level below $60. Can I make an additional gift to become eligible for Passport?
Yes. If have you made an additional donation to become eligible for APT Passport, we can provide you with access until your current membership expiration date. Please ask our member services team to review your membership account and begin your APT Passport access.
However, to keep your APT Passport access up-to-date in the future, be sure to renew your membership with a single gift of $60 or more, or become a Sustainer and make ongoing monthly donations of $5 or more.
I qualify for APT Passport, but when I use the member lookup I receive a message that my account is already in use. I still cannot access APT Passport. How do I solve this problem?
Is it possible you’ve already activated APT Passport? If so, you should be able to log into your PBS account and view APT Passport content. To log in, go to video.pbs.org and look for the “Sign In” link in the upper left-hand corner. Once you have activated APT Passport with your activation code, there is no need to use the code again.
If you have not yet activated, do you have a shared email address? If so, find out if someone who shares your email address might have activated your account. One APT Passport account is provided per household membership.
Still having trouble? Please contact us.
If I do not have APT Passport, will I still be able to watch shows on pbs.org and aptv.org for free?
Yes. Free is not going away. Many of our shows are available for free on various digital platforms including pbs.org; our mobile applications; and the PBS channels on Roku, AppleTV and other streaming services. And of course, PBS shows will continue to be broadcast to the public, for free, over the air.
I’m having technical problems viewing APT Passport videos. Who should I contact for help?
The APT Passport Help Desk will be happy to help. You can contact the Help Desk toll-free at 855-924-7141, M-F 10am-11pm EST.
I have a question that is not answered here
Visit the PBS Passport Help Page for additional information on how to access and enjoy this benefit.