Learning At Work
A hotel customer service training session includes role-playing. A trainer discusses issues and describes training as an investment in employees. Trainers describe how they train and what they look for; trainees describe their experiences. A cable company employee describes starting her new job, taking advantage of her training, and dealing with an irate customer. A trainer describes good customer service, trainees, and the importance of being willing to learn. Trainers and trainees talk about what their jobs mean to them.
April 16, 2020
Download the Workforce Essential Skills Synopsis (pdf) or find out more about Workplace Essential Skills
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