Learning At Work
A hotel customer service training session includes role-playing. A trainer discusses issues and describes training as an investment in employees. Trainers describe how they train and what they look for; trainees describe their experiences. A cable company employee describes starting her new job, taking advantage of her training, and dealing with an irate customer. A trainer describes good customer service, trainees, and the importance of being willing to learn. Trainers and trainees talk about what their jobs mean to them.