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The Waiting Room/Let Me Down Easy

Highland Hospital, a vital part of the city of Oakland, California and the surrounding county, is stretched to the breaking point. It is the primary care facility for 250,000 patients of nearly every nationality, race, and religion, with 250 patients crowding its emergency room every day. This remarkably diverse population -- and the hospital staff charged with caring for them -- is battling its way through seismic shifts in the nation's healthcare system, while weathering the storm of a national recession.

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